At LuxuryIconCo.com, we are dedicated to ensuring your satisfaction with every purchase. Below is our comprehensive refund and returns policy:

7-DAY MONEY-BACK GUARANTEE:

We offer a 7-day money-back guarantee to ensure your confidence in our products. This guarantee allows you to request a full refund within 7 days of receiving your order if you’re not completely satisfied. To initiate a return, simply contact us at returns@LuxuryIconCo.com and explain the reason for your refund request. We value your feedback, as it helps us continuously improve our products and services. Please note that returned items must be unused and in their original packaging to be eligible for a refund. If it has been more than 7 days since your purchase delivery, we may not be able to offer a full refund or exchange, but we’ll do our best to accommodate your needs.

Non-Returnable Items:

Certain items cannot be returned due to safety, hygiene, or customization reasons. These include perishable items, intimate goods, hazardous materials, and digital products.

• Additional non-returnable items include:
  • Customized items
  • Single-use products
  • Undergarments
  • Software and programs
  • Gift cards
  • Certain health and personal care items

We encourage you to carefully review product details before making a purchase to ensure it meets your needs.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please notify us immediately at returns@LuxuryIconCo.com. We will promptly assist you in resolving the issue by providing a replacement or issuing a refund as necessary. Your satisfaction is our priority, and we strive to make the returns process as hassle-free as possible.

Event Date Changes or Cancellations:

We understand that circumstances may change, requiring adjustments to your order. If your event date changes or you need to cancel your order, please notify us as soon as possible. While we aim to accommodate such requests, refunds or order adjustments may be subject to review and approval based on the specific circumstances.

Return Conditions for Rental Items:

For rental items, it’s important to return them in their original condition and packaging to avoid additional fees. Any damage or missing parts may result in charges to cover repair or replacement costs. Please ensure rental items are returned on time and in the condition specified to facilitate a smooth return process.

Custom Orders:

Customized items are tailored to your specifications and are therefore non-refundable once production has begun. We recommend reviewing all customization details carefully before placing your order to ensure accuracy.

Shipping Delays:

While we make every effort to ensure timely delivery, external factors such as carrier issues or inclement weather may cause shipping delays. We apologize for any inconvenience this may cause and will assist in tracking your shipment and resolving any delivery issues to the best of our ability.

Product Variation:

Please note that handmade or natural materials may exhibit slight variations in color, texture, or size, adding to their unique charm. These variations are not considered defects but rather enhance the individuality of artisanal products.

International Returns:

For international orders, please be aware that return shipping costs, as well as any import duties or taxes, are the responsibility of the customer. We recommend using a trackable shipping service for international returns to ensure your package arrives safely.

Product Care and Maintenance:

To prolong the lifespan of your purchased items, please follow the care instructions provided with each product. Damage resulting from improper use or care may not be eligible for return or refund.

Late or Missing Refunds:

If you haven’t received your refund within the expected timeframe, we recommend checking your bank account first and then contacting your credit card company or bank for further assistance. If you require additional support, please reach out to us at returns@LuxuryIconCo.com, and we’ll be happy to help resolve the issue.

Sale Items:

Please note that only regular-priced items are eligible for refunds; sale items cannot be refunded. We encourage you to review sale items carefully before purchasing, as all sales are final.

Exchanges:

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us at returns@LuxuryIconCo.com for assistance with the exchange process.

Gifts:

If you received a gifted item and wish to return it, you’ll be issued a gift credit for the value of the returned item. For non-gifted items, refunds will be processed in accordance with our standard refund policy.

SHIPPING RETURNS:

To initiate a return, please contact us at returns@LuxuryIconCo.com for approval and return instructions. Please note that you are responsible for covering return shipping costs unless otherwise specified by our team.

ADDITIONAL INFORMATION

Return Authorization Process:

To ensure a smooth return process, it’s important to obtain authorization before sending back any items. Follow these specific steps to obtain authorization for your return:

1. Contact our customer support team at returns@LuxuryIconCo.com to request a return authorization. Please provide your order number and details about the item you wish to return.
2. Our team will review your request and provide you with instructions on how to proceed with your return, including any necessary forms or documentation.
3. Once authorization is granted, carefully package the item for return shipment, following the instructions provided by our team.
4. Ship the item back to us using a trackable shipping method to ensure its safe and timely return.
5. Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
6. If the item meets our return policy conditions, we will process your refund or exchange as per your request.

Refund Method:

Refunds for eligible returns are processed back to the original payment method within 14 days. Once your return is received and inspected, we will initiate the refund process. Please note that the timeframe for the refund to appear in your account may vary depending on your financial institution.

Condition of Returned Items:

To be eligible for a refund, items must be in their original condition and packaging. Specifically, items must be unused, unopened, and in the same condition as when you received them. Any items that show signs of use, damage, or alteration may not be eligible for a refund.

Communication Expectations:

We understand the importance of staying informed about the status of your return. Throughout the return process, you can expect timely communication from our team. You will receive updates via email regarding the status of your return, including confirmation of return authorization, receipt of the returned item, and processing of your refund or exchange.

Customer Responsibilities:

As a valued customer, there are certain responsibilities you have when initiating a return:

1. Ensure that the item is properly packaged to prevent damage during transit.
2. Cover the cost of return shipping, unless otherwise specified by our team.
3. Provide any necessary documentation or information requested by our team to facilitate the return process.
4. Adhere to our return policy criteria regarding the condition of returned items.

By fulfilling these responsibilities, you help us ensure a smooth and efficient return process for everyone involved.

Dispute Resolution Process:

In the unlikely event of any disputes regarding refunds or returns, we are here to assist you. If you have any concerns or issues with your return, please don’t hesitate to contact us for assistance. Our dedicated customer support team will work with you to resolve any disputes promptly and fairly. You can reach us via email at returns@LuxuryIconCo.com, and we will be happy to assist you every step of the way.

NEED HELP?

For inquiries regarding refunds and returns, our dedicated customer support team is here to assist you. Please reach out to us at returns@LuxuryIconCo.com, and we’ll be happy to address any questions or concerns you may have.