Frequently Asked Questions (FAQ)


Frequently Asked Questions (FAQ)

General Information

Q: What is Luxury Icon Co?
A: Luxury Icon Co. is a family-run e-commerce business specializing in high-quality products for weddings, bachelorettes, birthdays, and other special occasions. Our goal is to redefine these moments with exceptional products and outstanding service.

Q: Where are you located?
A: We operate online and ship our products nationwide. Our headquarters is based in Fabulous Las Vegas, NV.

Products and Orders

Q: What types of products do you offer?
A: We offer a wide range of products including wedding accessories, bachelorette party supplies, birthday decorations, personalized gifts, and more. Each product is carefully selected to ensure it meets our high standards for quality and style.

Q: How do I place an order?
A: Placing an order is easy! Browse our online store, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Can I customize my order?
A: Yes, we offer customization options for many of our products, including the ability to add your QR codes (Venmo, PayPal, CashApp, Zelle). Look for customization details on the product page or contact our customer service team for assistance.

Q: How do I know if my order was placed successfully?
A: After you place your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.

Customized Products with QR Codes

Q: What types of QR codes can I customize my product with?
A: We offer customization with QR codes for Venmo, PayPal, CashApp, and Zelle.

Q: How do I provide my QR code for customization?
A: After selecting your product, you will be prompted to upload an image of your QR code on the products page during the customization process. Ensure the image is clear and in a high-resolution format.

Q: Can I preview how my QR code will look on the product?
A: We offer a digital proof for select items that feature QR code customization. If a preview is available, it will be indicated on the product page. This allows you to see how the QR code will appear and make any necessary adjustments before finalizing your order.

Q: Are the QR codes functional on the customized products?
A: Absolutely! Our team ensures that the QR codes are printed accurately and can be scanned easily for seamless transactions.

Q: Can I customize multiple QR codes on one product?
A: Depending on the product, you may be able to add multiple QR codes. Check the product page for specific customization options or contact our customer service for more details.

Q: What format should my QR code image be in?
A: We accept QR code images in .jpg, .png, and .svg formats. Make sure the image is clear and high-resolution to ensure the best quality.

Q: How secure is the information on my QR code?
A: The QR codes contain only the information you provide (e.g., payment details for Venmo, PayPal, CashApp, Zelle). We handle all customizations with strict confidentiality and do not store your payment information.

Q: What if my QR code doesn’t work when I receive the product?
A: If you encounter any issues with the functionality of your QR code, contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Q: Can I return or exchange customized products with QR codes?
A: Customized products, including those with QR codes, are non-returnable and non-exchangeable unless there is a defect or error on our part. Please review the digital proof (if applicable) carefully before approving your order.

Q: How do I ensure my QR code will be readable?
A: To ensure readability, provide a clear and high-resolution image of your QR code. Avoid using low-resolution images or images with excessive background noise.

Q: How long does it take to process an order with a customized QR code?
A: Customized orders typically take 5-7 business days to process, in addition to the standard shipping time. We will notify you if there are any delays.

Q: Can I make changes to my QR code after placing an order?
A: Changes to the QR code can be made before you approve the digital proof and/or your order goes to production. Once in production and/or the proof is approved and the order is finalized, we cannot make further changes.

Q: Are there additional costs for adding a QR code to my product?
A: Yes, there is an additional fee for customizing products with your QR code. The fee varies depending on the product and customization complexity. Check the product page for specific pricing details.

Q: What types of products can be customized with a QR code?
A: Many of our products can be customized with QR codes, including keychains, coasters, invitations, and more. Check the individual product pages for customization availability.

Q: Can I see examples of products customized with QR codes?
A: Yes, visit our gallery page or the product pages to see examples of how QR codes can be customized on various items.

Shipping and Delivery

Q: Where do you ship to?
A: We ship to all addresses within the United States. Unfortunately, we do not offer international shipping at this time.

Q: How long will it take to receive my order?
A: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days. For more specific information, refer to our Shipping Policy page.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your order’s weight and destination. We also offer free shipping on orders over a certain amount. Check our Shipping Policy for more details.

Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Returns and Exchanges

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Custom or personalized items are non-returnable.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.

Q: Can I exchange an item?
A: We do not offer exchanges unless the item is damaged or defective. In such cases, we will replace it with the exact same item. Contact our customer service team to arrange a replacement.

Q: Will I be refunded for the return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or was incorrect. In such cases, please contact us for a prepaid return label.

Payment and Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay and other payment methods as listed at checkout.

Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption to ensure your payment information is secure. Your privacy and security are our top priorities.

Q: Can I apply a discount code to my order?
A: Yes, discount codes can be applied during checkout. Enter the code in the designated field and your total will be adjusted accordingly.

Rush Orders

Q: Do you offer rush order processing?
A: Yes, we offer rush order processing for an additional fee. If you need your order expedited, please select the rush processing option at checkout or contact our customer service team for assistance.

Q: How quickly can I receive a rush order?
A: Rush orders are typically processed within 1-2 business days, in addition to expedited shipping time. Delivery times will depend on the shipping method selected at checkout.

Q: Are all products eligible for rush order processing?
A: Not all products are eligible for rush order processing. Eligibility will be indicated on the product page. If you have any questions, please contact our customer service team.

Custom Wedding Packages

Q: Do you offer custom wedding packages?
A: Yes, we offer custom wedding packages tailored to your specific needs and preferences. These packages can include a variety of our products such as invitations, decorations, and personalized gifts.

Q: How do I create a custom wedding package?
A: To create a custom wedding package, contact our customer service team with details about your event and the products you are interested in. We will work with you to design a package that fits your vision and budget.

Q: Is there a discount for custom wedding packages?
A: Yes, we offer discounts for custom wedding packages based on the total order value. Contact our customer service team for more information and a personalized quote.

Q: How far in advance should I order a custom wedding package?
A: We recommend ordering custom wedding packages at least 2-3 months in advance to ensure ample time for customization and delivery. Rush processing may be available for an additional fee.

Processing Time

Q: What is the typical processing time for orders?
A: The typical processing time for standard orders is 3-5 business days. This does not include shipping time, which will vary based on the shipping method selected at checkout.

Q: How long does it take to process customized orders?
A: Customized orders, including those with QR codes, generally take 5-7 business days to process. Please note that this is in addition to the standard shipping time.

Q: Do you offer rush order processing?
A: Yes, we offer rush order processing for an additional fee. Rush orders are typically processed within 1-2 business days. To request rush processing, select the rush option at checkout or contact our customer service team for assistance.

Q: Are all products eligible for rush order processing?
A: Not all products are eligible for rush order processing. Eligibility will be indicated on the product page. If you have any questions, please contact our customer service team.

Q: How does the processing time affect my delivery date?
A: The processing time is the period needed to prepare your order for shipping. Once processing is complete, your order will be shipped, and delivery time will depend on the shipping method selected. Standard shipping typically takes 5-7 business days after processing.

Q: How can I track the processing status of my order?
A: You will receive an email notification once your order has been processed and shipped. This email will include a tracking number that you can use to monitor the shipment status on the carrier’s website.

Q: Can I make changes to my order during the processing time?
A: Changes to your order can only be made before processing begins. If you need to make changes, please contact our customer service team immediately after placing your order. Once processing has started, changes cannot be accommodated.

Q: What happens if there is a delay in processing my order?
A: If there is a delay in processing your order, we will notify you as soon as possible via email. Our customer service team will provide you with an updated estimated processing time and delivery date.

Q: Is there an additional cost for rush processing?
A: Yes, there is an additional fee for rush processing. The exact fee will be displayed at checkout when you select the rush processing option.

Q: Can I combine rush processing with expedited shipping?
A: Yes, you can combine rush processing with expedited shipping to receive your order as quickly as possible. Select both options during checkout for the fastest delivery.

Q: How far in advance should I place an order for a special event?
A: For special events, we recommend placing your order at least 2-3 weeks in advance to ensure sufficient time for processing and delivery. For customized items or bulk orders, ordering 4-6 weeks in advance is advisable.

Q: Can I request a specific processing time for large or bulk orders?
A: Yes, for large or bulk orders, please contact our customer service team to discuss your requirements and desired processing time. We will do our best to accommodate your needs.

Customer Service

Q: How can I contact you?
A: You can contact our customer service team via email at support@LuxuryIconCo.com. Our team is available Monday to Friday from 8 AM to 5 PM PST.

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.

Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter to receive updates on new arrivals, special promotions, and exclusive offers. You can sign up at the bottom of our homepage.


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